Please read all of the following before placing an order:
Placement- I need at least a week's notice from your event date for custom orders, and your spot on my calendar will not be officially booked until payment is received. However, placing your order more in advance will increase the likelihood that I have availability. Most of the year, I am booked out 4-5 weeks in advance at minimum, so I recommend taking that into consideration when deciding when to reach out about placing an order!
Payment- Unless otherwise specified, 100% payment is required to reserve your date and place your order. Your order will not be considered fully placed until payment is received unless otherwise specified.
Pick Up Policy- Pick up will be at the agreed upon time and day. Please arrive no later than 15 minutes after your schedule pick up time. If something is to come up, please contact me to make other arrangements. Orders that have not been collected within 12 hours of the agreed upon pickup time may be re-sold. No refund will be issued for orders that are not collected at the agreed upon time. I offer a $10 delivery option on all orders within a 20 mile radius at this time. Delivery may be required for certain large cake orders in addition to a setup fee.
Damage after Pick Up- If you choose to pick up your order, packaging and directions on how to properly transport and handle your products will be provided. Once you leave with the product, you are accepting the product as is. I am not responsible for any damage that may occur after you leave the premises.
Cancellations- Please note that once an order is placed and payment is made, preparation begins on the design, ingredients, and supplies for your order.
For orders cancelled 14 days or more in advance:you may cancel up to 14 days before the event and will be eligible for a full refund, not including the cost of any specific materials I may have had to purchase for your order ahead of time (e.g. custom cutters, custom cake toppers, etc.).
For orders cancelled less than 14 days in advance: should you cancel, you would still be eligible for a partial refund depending upon where in the process I am for completing your order.
I spend anywhere from 3 hours to weeks on end brainstorming and designing these little labors of love, hoping they are beyond your expectations for your event and large orders use a lot of ingredients and supplies I need to purchase in order to begin, which is why my deposits are non-refundable in case of last minute cancellations. Should an emergency occur on my part in which your order cannot be completed you will be refunded in full any payment or retainer made. I will notify you as soon as possible should this occur. Keep in mind that while this is rare, I am human.
Rush Orders- If your event is within 2 weeks I may have limited availability. Please note that a 25% rush fee may be added to orders placed within 2 weeks of the pickup date.
Inclement Weather Policy- If inclement weather is expected, I will try my best to schedule around it. If inclement weather occurs unexpectedly any you are unable to come pick up your order, I will contact you to let you know about a later time to come pick up the order, or you can receive equal credit for a future order, whichever works best at that time!
Allergy Warning- While HC Confections follows all applicable guidelines for avoiding cross-contamination in the kitchen, I cannot ensure that your order will not come into contact with common kitchen allergens which may include but are not limited to: eggs, nuts, soy, peanuts, milk, wheat, fish, and/or shellfish. Please notify me of all allergies before submitting payment for your order so that we may discuss whether or not your allergy needs can be accommodated. You are responsible for notifying all consumers of your order (all people at a party, for example) the potential for all products to contain common allergens. HC Confections is not liable for any allergic reactions that may occur. As a home bakery, our products and kitchen are not inspected by the TX Department of Health and Human Services or the local health department.